Refund policy

We want you to love your shoes. If they’re not quite right, don’t worry, we’ll make returns and exchanges as easy as possible.

Easy Returns & Exchanges 

  • You have 14 days to request a return or exchange.
  • Shoes must be unworn and in their original packaging.
  • Sale and clearance items are final sale and cannot be returned or exchanged.

How It Works 

  • Call us to discuss the reason why you're returning the shoe. We may be able to help you find what you're looking for.
  • Provide your order number, name, and the best way to reach you.
  • Ship your shoes back to - 

Shoooz on Park Avenue
303 North Park Avenue
Winter Park, FL 32789

Shipping Made Simple

  • Returning for a refund? You can ship them back on your own, or we can email you a prepaid USPS label.
  • If you use our label, $15 will be deducted from your refund.
  • Exchanges ship free both ways - no fees at all.

    Fast Processing
  • As soon as your return arrives, we will inspect it and email you right away.
  • Refunds go directly back to your original payment method.
  • Many exchanges are handled the same day you contact us.


We’re Here for You

Have a question or need help? Call us anytime at (407) 647-0110 - we’ll be glad to make things right.